FAQ

Below you will find solved some frequently asked questions about store issues.

About the products

Most of the products you will find here are handmade by me. Some of these, such as stuffed animals, contain small and / or fragile parts, so they are not suitable for children, since they have not passed the necessary security controls to guarantee the integrity of minors and can become dangerous. They are not toys, They are objects of decoration and collectibles. Although I strive so that the plushies are finished as well as possible and are resistant, note that they should be handled with some care.

Some stuffed animals contain parts of polymer clay that do not tolerate high temperatures and the hustle and bustle of a washing machine well., so it is recommended in case cleaning is necessary, hand wash with water and laundry soap (no more than 30-40 grades).

All illustrations and product designs are protected by Copyright. In the case of digital files, their distribution and / or sale to third parties is totally prohibited., being the personal use of the client the only one tolerated.

Return policy

No returns or exchanges on custom orders. For products in stock, the customer has 15 calendar days after receiving the product to claim the return. The return shipment will be paid by the customer. The amount will be refunded once the product is received and it is verified that it is in good condition. The amount of the product will be refunded, shipping no..

Custom orders

The full amount must be paid in advance for orders less than € 35, and at least the 50% of the total price on higher orders. These payments will not be refundable in the event that the transaction is canceled by the customer. We will work from sketches and details specified by email. Keep in mind that they are objects that have to be materialized, and that requires work time. No returns or exchanges on custom orders. For products in stock, the customer has, but it can be lengthened by events, waiting list or stock of materials.

Payment

When placing a custom order you can choose any of the following payment methods:

  • Paypal
  • Bizzum
  • Wire transfer
  • No returns or exchanges on custom orders. For products in stock, the customer has

You can request an invoice whenever you want.

Shipping

Products in stock are shipped in 1-5 Work days, and have the following delivery times (Dear, depend on the transport company):

  • Spain: 1-3 Work days
  • Europe: 1-3 weeks
  • USA and other countries: 2-5 weeks

If it is an urgent order and you need the shipment of 24 hours You can contact me.

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In foreign orders the possible charges of tariffs or customs are always paid by the client.